Privacy Policy

At Emirates Net Solutions, we are committed to protecting your privacy and ensuring the security of your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our online platform and services, including broadband internet services, basic internet access, network infrastructure setup, customer support, and cybersecurity solutions.

Information We Collect

We collect information that you provide directly to us, such as when you register for our services, contact customer support, or complete forms on our site. This may include your name, address, contact details, identification documents, payment information, and any other information necessary to provide our services.

We also collect certain information automatically when you use our online platform, such as IP addresses, device information, browser type, usage data, and cookies to improve your experience and service performance.

Use of Your Information

We use the information we collect to:

• Provide and maintain our services, including network infrastructure setup and cybersecurity
• Process your service requests, payments, and customer support inquiries
• Communicate important updates, service notifications, and changes to our policies
• Improve our platform and tailor our offerings to better meet customer needs
• Protect against fraud, unauthorized transactions, and security threats
• Comply with legal and regulatory obligations

Legal Basis for Processing

Emirates Net Solutions processes your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. We rely on legal bases such as consent, the necessity to perform contracts, compliance with legal obligations, legitimate interests pursued by us, and your explicit consent when required.

Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processing, network maintenance, or cybersecurity support. These third parties are obligated to protect your data and use it only for the purposes authorized by us.

We may also disclose your data when required by law, regulation, or legal process, or to protect the rights, property, or safety of Emirates Net Solutions, our users, or others.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Subject to applicable law, you have the following rights with respect to your personal data:

• The right to access and obtain a copy of your data
• The right to rectify inaccurate or incomplete data
• The right to erase your data under certain conditions
• The right to restrict or object to processing
• The right to data portability, where applicable
• The right to withdraw consent at any time when processing is based on your consent

To exercise your rights or for any questions about your data, you may contact our data protection representative at our physical address.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance user experience, analyze site traffic, and provide personalized content. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect certain functionalities of our services.

Security

We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security practices to maintain the confidentiality and integrity of your information.

International Data Transfers

Where necessary, your personal data may be transferred to and processed in countries outside the UAE. In such cases, we ensure that adequate protections are in place in accordance with applicable data protection laws to safeguard your privacy.

Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children without parental consent. If we become aware that personal data of a child has been collected without verification of parental consent, we will take steps to remove such information promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our online platform, and where required by law, we will provide notice to users.

Contact Information

We are committed to resolving any inquiries promptly and transparently. Your privacy is important to us, and we appreciate the trust you place in Emirates Net Solutions.